We are happy to announce our updated shipping policy. Replacement parts will now be shipped on the same day or the next business day. For all other merchandise, please allow 3 to 5 business days for shipping. The delivery time will vary depending on the shipping method you select, with a normal delivery time of 5 to 10 business days. Please note that all merchandise, including cookware, air purifiers, and water purifiers, must be shipped to a street address. We do not ship merchandise to Post Office Boxes. To track your shipment, simply enter the tracking number at USPS.com, UPS.com, or FedEx.com. The shipper's website will provide you with the current location of your shipment and the estimated time and day of delivery. Thank you for choosing us as your trusted supplier.
We would like to remind our customers to please compare the photo to the part when ordering Replacement Parts from the DROP-DOWN Menu. In the event that you need to return Replacement Parts, we offer a refund within 30 days of the date of order, except for shipping costs which are not recoverable. Please note that Replacement Parts must be in new and sellable condition to be eligible for a refund.
While we maintain an All-Sales Final NO REFUND policy on Sale, Discounted, and Trade-In Merchandise, we understand that each return situation is unique. If you need to return a Replacement Part or have any questions regarding our return policy, please call our customer service team at 1-813-390-1144 within 30 days of your order. After 30 days, all sales are final. Thank you for your understanding and cooperation.
Return Authorization. If you wish to return merchandise to Health Craft, you will need to obtain a Return Authorization first. To do this, please send an email to CustomerServiceHealthCraft.com before the 30-day period expires. Within 24 hours, Health Craft will email you a Return Authorization email. It is important to note that items shipped to Health Craft without a Return Authorization number will be returned to sender for accuracy and security reasons.
Returned Merchandise In order to return merchandise, it must be in new and resalable condition. This means that the item should be in the original factory packaging with all literature, instruction booklets, cookbooks, and stainless steel cleaner included with your order. Failure to comply with these guidelines may result in a delay or rejection of your return request. We appreciate your understanding and cooperation in maintaining the quality of our products.
We stand behind the quality of our products and want you to be completely satisfied with your purchase. However, please note that defaced, used andor misused merchandise, items damaged in shipping to Health Craft, and items designated as Used or Reconditioned, Final Sale, or Trade-In are not refundable for credit. If you need to return a product, please call or text us at 1-813-390-1144 for more information. Please note that returned merchandise may be subject to a repackaging and/or restocking fee not to exceed 25% of the original purchase price. Thank you for your understanding.
Defective or Item Damaged in Shipping: Health Craft requires customers to notify us within 5 business days of receiving a defective or damaged item. If you receive an item that appears to be defective or has been damaged in shipping, please call or text us at 1-813-390-1144 to report the issue. We will repair or replace the item free of charge.
RETURNS: Please take note that in order to return your item to Health Craft for repair or replacement, you need to follow these instructions carefully:
1. Place this email inside the carton with your name, contact information, and return address.
2. Make sure that the RA is on the outside of the carton and clearly visible.
3. Mail, UPS, or FedEx your item to Health Craft.
4. Wait for the Return Authorization Number to be sent to you along with the Return Address.
Thank you for choosing Health Craft.
QUESTIONS? Text or Call 1-813-390-1144