Return Policy

Health Craft Cookware Company BBB Business Review

Health Craft Shipping & Returns Policy

📦 SHIPPING POLICY

We are committed to delivering your order quickly, safely, and efficiently. Please review our updated shipping guidelines below.

Shipping Timeframes

  • Replacement Parts:
    Ship same day or next business day
    (If temporarily out of stock, parts ship immediately upon restocking.)
  • All Other Merchandise
    Cookware, air purifiers, water purifiers, bedding, etc.
    Ships within 3–5 business days via FedEx — insured, signature required.
  • A tracking number will be emailed to you as soon as your order ships.
  • Delivery typically arrives within 5–10 business days, depending on carrier and destination.

Important Shipping Notes

  • We do not ship to P.O. Boxes — a physical street address is required.
  • Track your shipment using the carrier’s website:
    • USPS.com
    • UPS.com
    • FedEx.com
      These sites provide real-time updates and estimated delivery dates.

🔄 RETURN POLICY

📌 Replacement Parts

Before ordering, please compare the product photo with the item selected in the dropdown menu to ensure accuracy.

  • Returns accepted within 30 days of purchase
  • Returned parts must be new, unused, and in sellable condition
  • Shipping fees are non-refundable
  • Final Sale / No Refunds on:
    • Sale or discounted items
    • Used or reconditioned merchandise
    • Trade-in items

📝 Return Authorization (RA) Required

All returns must have a valid Return Authorization (RA) obtained within 30 days of your order.

How to Obtain an RA

  1. Request a Return Authorization by accessing your order at www.HealthCraft.com
  2. Health Craft will email return instructions within 24 hours
  3. Include a copy of your original order inside the return carton

Unauthorized returns will be refused and returned to sender for security reasons.

📦 Returning Merchandise

Returned merchandise must be in new, resalable condition, including:

  • Original factory box and all protective packaging
  • Individual wrapping to ensure no metal touches metal (prevents stainless-steel damage)
  • All accessories: instructions, cookbooks, stainless-steel cleaner, etc.

Returns may be subject to a repackaging or restocking fee of up to 25%, depending on the item’s condition and circumstances.

We CANNOT accept returns on:

  • Used, damaged, dented, or misused items
  • Products damaged during return shipping
  • Final Sale, Used, Reconditioned, or Trade-In merchandise

To prevent shipping damage, each stainless-steel item must be wrapped individually.
Metal-to-metal contact will result in refusal of the return.

⚠️ Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 5 business days
  • We will repair or replace the item at no charge
  • 📲 Call or text 1-813-885-5244 immediately

❓ QUESTIONS? WE’RE HERE TO HELP

Health Craft Customer Service is available 7 days a week — even holidays.

📱 Call or Text: 1-813-885-5244
📧 Email: customerservice@healthcraft.com

📬 Mail Correspondence ONLY:
4319 Spinnaker Cove Lane
Tampa, FL 33615