Return Policy

Health Craft Cookware Company BBB Business Review

Health Craft Shipping & Returns Policy

📦 SHIPPING POLICY

We are pleased to announce an updated shipping policy designed to serve you faster and more efficiently:

  • Replacement Parts ship same day or next business day.
  • All other merchandise (cookware, air purifiers, water purifiers, etc.) ships within 3 to 5 business days.
  • Delivery times vary based on the selected shipping method, typically arriving within 5 to 10 business days.

  • Important: We do not ship to P.O. Boxes. A physical street address is required for all orders.

To track your shipment, enter your tracking number at:

These websites will provide the current location and estimated delivery date of your order.

🔄 RETURN POLICY

  • 📌 Replacement Parts
  • Before ordering, please compare the part photo to the item listed in the dropdown menu to ensure accuracy.

  • Returns accepted within 30 days of purchase.

  • Returned parts must be new and in sellable condition.

  • Shipping fees are non-refundable.

Note: We maintain a No Refund / Final Sale policy on all Sale, Discounted, Used, Reconditioned, and Trade-In Merchandise.

📝 Return Authorization (RA) Required

To return an item, you must first obtain a Return Authorization (RA) within 30 days of your order. How to get an RA:

  • Call or text 1-813-885-5244.
  • Health Craft will email you the RA number and return address within 24 hours.
  • Clearly mark the RA on the outside of the return carton.
  • Include a copy of your RA email inside the carton with your name, contact info, and return address.
  • Returns sent without authorization will be refused and returned to sender for security reasons.

📦 Returning Merchandise

  • Merchandise must be in new and resalable condition, including:
  • Original factory packaging
  • All literature (instructions, cookbooks, stainless steel cleaner, etc.)
  • Returns may be subject to a repackaging and/or restocking fee up to 25% of the purchase price.

We do not accept returns on:

  • Used, damaged, defaced, or misused items
  • Products damaged in transit back to Health Craft
  • Final Sale, Used, Reconditioned, or Trade-In items

⚠️ Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 5 business days.
  • We will repair or replace the item at no charge.
    📲 Call or text us immediately at 1-813-885-5244.

 QUESTIONS?